Privacy Policy

StorageSpot+ operated by Enlaze.com, LLC (“StorageSpot+”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information of our tenants, website visitors, and other users (“you”, “your”).

By accessing our facility, using our website, or signing a StorageSpot+ Tenant Agreement, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We collect personal information you provide directly to us, as well as information collected automatically when you access our property or services.

1.1 Information You Provide Directly

• Name

• Contact information (email address, phone number, mailing address)

• Government-issued identification (e.g., driver’s license, ID number)

• Vehicle information (license plate, make, model, color)

• Storage unit details (unit number, rental term, rent amount, access level)

• Payment information (credit/debit card details, processed via our payment processor)

• Authorized contact information (for individuals you add to your account)

• Any other information provided during communication with us

We do not require or request a description or inventory of your unit’s contents and generally have no knowledge of what you store unless required by law or incident response.

1.2 Information Collected Automatically

• Access and usage data: dates/times of gate or door access, PIN usage, access logs

• Device and log information (website): IP address, browser type, operating system, pages viewed

• Security camera footage: video monitoring of the facility and surrounding areas

2. How We Use Your Information
We use your personal information to:

• Create, manage, and administer your tenant account and agreement

• Process rent and other payments and maintain billing records

• Verify identity and manage facility access (including PINs)

• Operate, maintain, and improve safety, security, and functionality of the facility and systems

• Communicate with you about your account, invoices, policy changes, and facility information

• Respond to questions, requests, and support inquiries

• Enforce the Tenant Agreement and Rules & Regulations

• Comply with laws, regulations, and legal requests

• Protect our rights, property, tenants, and facility security

We will not use your personal information for materially different purposes without notice and, where required, consent.

3. Sharing Your Information
We do not sell or rent your personal information. We may share your information:

• With service providers (payment processors, IT, security, customer support)

• With law enforcement, government authorities, or as required by law

• In connection with business transfers (merger, sale, reorganization)

• With your explicit consent

4. Payment Information
All payments are made via credit or debit card through your online tenant portal. Card information is processed by a third-party payment processor. We do not store full card numbers, but may retain limited billing details (e.g., last four digits, expiration date).

5. Security, Video Surveillance, and Facility Access
We use technical, administrative, and physical measures to protect your information, including:

• Controlled access via personal PINs

• 24/7 video surveillance

• Restricted access to information within our organization/service providers

Cameras, gates, and other security measures are for deterrence and monitoring only and do not guarantee safety or continuous operation. Management does not warrant uninterrupted operation of any system (power, internet, gate, cameras). Storage is at your own risk, as detailed in your Tenant Agreement.

6. Data Retention
Personal information is retained as long as necessary to:

• Maintain your account and services

• Comply with legal, tax, and regulatory requirements

• Resolve disputes and enforce agreements

• Maintain security and access logs

When no longer needed, information is deleted or anonymized in accordance with our data retention practices and applicable law.

7. Your Choices and Rights
Depending on your location and applicable law, you may have rights to:

• Access and obtain a copy of your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of certain information (subject to legal/contractual obligations)

• Object to or restrict certain processing activities

To exercise these rights, contact us using the information in Section 10. We may need to verify your identity before fulfilling your request.

8. Minors’ Data
Our services are intended for adults. We do not knowingly enter into agreements with or collect personal information from individuals under 18. If we become aware of such collection, we will delete the information.

9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices, services, or laws. Changes will be posted with an updated “Last Updated” date. Continued use of our facility or services after changes become effective constitutes acceptance.

10. Contact Us
If you have questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, contact us at: